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Pontiac Gto Suspension Front Safety Report | Aug 26, 2006
Reported on Aug 26, 2006
| BOUGHT NEW 2006 PONTIAC GTO IN JUNE 2006 FROM HARDIN PONTIAC, ANAHEIM, CA. BROUGHT VEHICLE BACK TO DEALER IN JULY FOR SQUEAKING BRAKES AND MISALIGNMENT. BROUGHT VEHICLE BACK TO DEALER AGAIN IN AUGUST 2006 FOR FAILED FRONT STRUTS, DESTROYED BUSHINGS, MISALIGNMENT, AND CONTINUED BRAKE SQUEALING PROBLEM. TWO SERVICE REPS AT DEALER (ERNIE AND MATT) INFORMED ME THEY HAD NO REPLACEMENT STRUTS UNTIL OCTOBER 2006. SERVICE REP (MATT) RECOMMENDED I DRIVE THE CAR IN THIS CONDITION DURING A 3,200 MILE VACATION TRIP. I DECLINED DUE TO SAFETY AND CREATING MORE DAMAGE TO THE CAR. DEALER WOULD NOT PUT ME IN A RENTAL CAR DESPITE WARRANTY. I THEN OFFERED TO PAY FOR THE AFTERMARKET REPLACEMENTS, COVERING THE DIFFERENCE IN OEM AND AFTERMARKET PARTS MYSELF. I PROVIDED DEALER WITH ALL INFORMATION CONCERNING AFTERMARKET PARTS, ALONG WITH INSTALLATION INSTRUCTIONS AND TECHNICAL CONTACT INFORMATION. THE DEALER SERVICE MANAGER (DARIN) AGREED TO PUT ME IN A RENTAL VEHICLE UNTIL THE AFTERMARKET PARTS COULD BE INSTALLED. THE DEALER THEN WAITED MORE THAN A WEEK TO ORDER THE AFTERMARKET PARTS, AT WHICH TIME THEY BECAME BACKORDERED FOR AN ADDITIONAL TWO WEEKS. I THEN WAS FORCED, BECAUSE OF DEALER DELAYS, TO COVER THE RENTAL CAR. I FINALLY PICKED UP MY CAR SOME FIVE WEEKS AFTER TAKING IT IN FOR INSTALLATION OF AFTERMARKET PARTS. I FOUND (AND HAVE DOCUMENTATION TO PROVE) THAT MY CAR HAD BEEN DRIVEN FOR 90 MILES WITH BAD STRUTS WHILE IN THE DEALER'S POSSESSION. I ALSO HAD TO PAY FOR THE RENTAL CAR. I WAS TOLD BY THE GEN MGR AT HARDIN PONTIAC THIS WAS BECAUSE HIS REGIONAL MGR WOULD NOT AUTHORIZE THE RENTAL CAR TO BE PAID, EVEN THOUGH THIS WAS AUTHORIZED PRIOR TO RENTAL BY THE SERVICE DEPT MGR AT THE SAME DEALER. I HAVE SINCE LEARNED THAT THE INSTALLATION OF THE AFTERMARKET PARTS WAS NOT DONE PER WRITTEN INSTRUCTIONS PROVIDED BY MYSELF AND THE MANUFACTURER, WHICH HAS CAUSED THE AFTERMARKET COMPONENTS TO FAIL, AND PREMATURE WEAR ON THE TIRES. *NM | |
| Make: | Pontiac |
| Model: | Gto |
| Manufactured by: | GENERAL MOTORS CORP. |
| Year: | 2006 |
| Was a crash reported? | N |
| Was an injury reported? | |
| Was a death reported? | |
| Was a fire reported? | N |
| Location: | IRVINE CA |
| Vehicle Identification Number (VIN): | 6G2VX12U26L |
| Mileage: | 1100 miles. |
| Speed: | 0 MPH |
| Number of cylinders: | 8 |
| Vehicle type: | RWD |
| Vehicle fuel: | GAS Fuel injection. |
| Was a police report filed? | N |
| Tire size: | |
| Dealer name and location: | HARDIN PONTIAC ANAHEIM CA |
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