Car-and-Safety.com
Nissan Murano Seats Safety Report | Jan 14, 2014
Reported on Jan 14, 2014
| 1/14/2014 FRONT DRIVERS SEAT REAR BRACKET BROKEN - THIS HAPPEN WHILE DRIVING BUT WITHOUT AN ACCIDENT. I SEE THAT YOUR AGENCY INQUIRED IN 2008 BUT THEN DROP IT BY 2009. HAVE YOU NOT SEEN THE NUMEROUS COMPLAINTS ONLINE WITH THIS SIMILAR THING HAPPENING TO MUCH MORE THAN 14 PEOPLE ACCORDING TO YOUR REPORT. CAN YOU REOPEN THIS CASE AS IT IS A KNOWN AND CONTINUOUS PROBLEM? I CALLED MY DEALER AND THE PARTS DEPARTMENT KNEW THE PART NUMBER FOR THIS ISSUE RIGHT AWAY AND PROVIDED IT TO ME. SEAT FRAME #87450CA09A AND COST $1000 PLUS LABOR TO INSTALL. THE SERVICE MANAGERS KNEW OF THE PROBLEM, BUT SAID THEY HAVE ONLY HAD A FEW TO HIS KNOWLEDGE. HOW MANY DEALERS ACROSS THE COUNTRY MAY HAVE THE SAME RESPONSE AND THE NUMBERS GROW EXPONENTIALLY. I ALSO CALLED THE NISSAN CORP PER THE DEALER AT 800-NISSAN1 ( 800-647-7261). I SPOKE WITH MARK AT EXT 458106. HE SAID THERE IS NO RECALL ON THE PROBLEM NOR WERE THEY AWARE OF IT! (I FIND THIS HARD TO BELIEVE AS THIS PROBLEM IS KNOWN ON THE INTERNET VIA FORUMS, YOUTUBE AND OTHER LOCATIONS.) HE INSTRUCTED ME TO GO TO THE DEALER FOR DIAGNOSIS AND THEN THE DEALER COULD CALL THEM BACK TO INFORM THEM OF THE PROBLEM TO DETERMINE WHAT ACTION IF ANY THEY WOULD DO. AFTER I INFORMED MARK I WAS DRAFTING AN EMAIL TO THE NTSB HE SAID HE WOULD ESCALATE MY CASE TO A SUPERVISOR. I TRIED TO SPEAK TO A SUPERVISOR HOWEVER THEY WERE TOO BUSY AT THE TIME. MY NISSAN CASE IS #12970832. MY VIN IS #JN8AZ08T96W421377. CAN YOU ASSIST WITH GETTING SERIOUS ANSWERS TO THIS PROBLEM AND DIGGING INTO NISSAN TO ADDRESS AND ACKNOWLEDGE THIS SAFETY CONCERN? A NATIONAL RECALL WOULD BE A GREAT START. I HAVE SEEN RECALL FOR SAFETY BELTS AND SINCE THIS IS A DRIVERS CONCERN THIS SHOULD BE ADDRESSED AS WELL. THANK YOU FOR YOUR ASSISTANCE AND CONSIDERATION. PLEASE ADVISE. | |
| Make: | Nissan |
| Model: | Murano |
| Manufactured by: | Nissan North America, Inc. |
| Year: | 2006 |
| Was a crash reported? | N |
| Was an injury reported? | 0 person(s) were injured. |
| Was a death reported? | 0 person(s) died. |
| Was a fire reported? | N |
| Location: | MURANO FL |
| Vehicle Identification Number (VIN): | JN8AZ08T96W |
| Mileage: | 105350 miles. |
| Speed: | 60 MPH |
| Number of cylinders: | |
| Vehicle type: | |
| Vehicle fuel: | |
| Was a police report filed? | N |
| Tire size: | |
| Dealer name and location: | |
| Previous Report:Seats | Next Report:Fuel/propulsion System |