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Hyundai Sonata Air Bags Frontal Safety Report | Mar 31, 2008
Reported on Mar 31, 2008
| IT WAS PURCHASED MARCH 2008 FROM DAVE MENGAY IN RAINBOW CITY, ALABAMA. WITHIN WEEKS OF OWNING THIS VEHICLE, I NOTICED THAT THE PASSENGER AIRBAG OFF LIGHT WAS NOT GOING OFF WHEN ADULTS WERE SEATED. PER THE MANUAL, THIS LIGHT SHOULD ONLY BE ON WHEN PASSENGERS LESS THAN FIFTY POUNDS WERE SEATED IN MY FRONT PASSENGER SEAT. FOR MY FIRST OIL CHANGE IN JUNE 2008, I TOOK MY CAR TO THE HYUNDAI DEALER IN HUNTSVILLE, ALABAMA TO HAVE SERVICED AND TO CHECK THE PROBLEM WITH THE PASSENGER AIRBAG LIGHT. AT THE TIME, THE SERVICE DEPARTMENT WAS NOT ABLE TO DUPLICATE THE ISSUES. I LATER CALLED BACK, AND WAS TOLD THAT THEY ARE AWARE OF THE ISSUE AND THAT MY SEAT MAY NEED TO BE SERVICED IN CALIFORNIA. AFTER MY MOVE TO ILLINOIS, I TOOK MY CAR TO BE SERVICED FOR THE PASSENGER AIRBAG LIGHT. AT THIS TIME, I HAVE HAD MY CAR SERVICED FOR THIS ISSUE AT LEAST EIGHT TIMES. THIS IS TRULY RIDICULOUS. THE AIRBAG IS ONE OF THE SAFETY FEATURES THAT HAVE DECREASED ACCIDENT RELATED FATALITIES. IN THE EVENT OF A CRASH, MY PASSENGER MAY NOT BE PROTECTED DUE TO THE ISSUE. I HAVE ATTEMPTED TO FOLLOW UP WITH MY LOCAL HYUNDAI DEALER MANY TIMES WITH THIS ISSUE. JUST RECENTLY, A SERVICE REPRESENTATIVE, TOLD ME THAT SHE WAS WORKING WITH THE HYUNDAI CUSTOMER SERVICE AND THEY WANTED TO TRY ONE LAST OPTION BEFORE SEEING WHAT ELSE COULD BE DONE. ON THE SAME DAY OF MY LAST SERVICE APPOINTMENT, THE PROBLEM REAPPEARED. I CONTACTED HER A FEW DAYS LATER. DESPITE HER PROMISES OF CALL BACKS, I HAVE NEVER RECEIVED ONE. I CALLED LAST SATURDAY, AUGUST 15, 2009 TO INFORM THE MANAGERIAL STAFF THAT I WAS ABOUT TO WRITE TO CONSUMER AFFAIRS AND WANTED TO GIVE THEM ONE MORE ATTEMPT TO HELP ME. THE SALES MANAGER, PROMISED TO CALL ME BACK ON MONDAY AFTER 2 PM. NOT ONLY DID HE NOT CALL ME BACK, BUT WHEN I CALLED HIM ON THE MONDAY, HE TOLD ME THAT HE WAS WAITING ON A CALL BACK AND WOULD CALL ME BACK BY 9 PM WHICH HE DID NOT. NOW MY ESC LIGHT IS COMING ON WHILE I AM DRIVING. I HAVE HAD IT SERVICED FOR THIS BUT IT STILL DOES IT. *TR | |
| Make: | Hyundai |
| Model: | Sonata |
| Manufactured by: | HYUNDAI MOTOR COMPANY |
| Year: | 2008 |
| Was a crash reported? | N |
| Was an injury reported? | |
| Was a death reported? | |
| Was a fire reported? | N |
| Location: | CAROL STREAM IL |
| Vehicle Identification Number (VIN): | 5NPET46F68H |
| Mileage: | 1000 miles. |
| Speed: | |
| Number of cylinders: | |
| Vehicle type: | |
| Vehicle fuel: | |
| Was a police report filed? | N |
| Tire size: | |
| Dealer name and location: | |
| Previous Report:Air Bags Frontal | Next Report:Electrical System Instrument Panel |