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Ford Escape Vehicle Speed Control Safety Report | Aug 04, 2013
Reported on Aug 04, 2013
| AS I WAS DRIVING, THE ACCELERATOR PEDAL CEASED RESPONDING BECAUSE POWER TO THE ACCELERATOR WAS LOST. THE CAR COASTED TO A STOP ON A BUSY HIGHWAY. I WAS ABLE TO TURN OFF THE IGNITION AND RESTART AND DRIVE IN LOW GEAR A SHORT DISTANCE. BUT AFTER ABOUT 300 YARDS, LOW GEAR CEASED TO WORK AS THERE WAS NO LONGER ANY POWER TO THE ACCELERATOR. I WAS ABLE TO PUT THE CAR IN REVERSE AND BACK OFF THE ROAD. I CONSIDER IT FORTUNATE THAT TRAFFIC WAS RELATIVELY LIGHT AND I WAS NOT HIT BY ANOTHER VEHICLE. I HAD MY VEHICLE TOWED TO A LINCOLN MERCURY DEALER, WHO ADVISED THE DIAGNOSTIC COMPUTER CODE (P2111) INDICATED THE ELECTRONIC THROTTLE BODY WAS BAD , AND THERE WAS NOTHING TO DO BUT REPLACE IT. THEY COULD NOT TELL ME ANY DETAILS AS TO WHAT HAD CAUSED IT TO GO BAD , AND ADVISED THEY WERE NOT ABLE TO DO ANY INVESTIGATION AS TO WHAT CAUSED THE MALFUNCTION. ALL THEY COULD DO WAS SEND THE OLD THROTTLE BODY BACK (PRESUMABLY TO FORD), AND INSTALL A NEW ELECTRONIC THROTTLE BODY FOR AN INSTALLED COST OF $720.24. I COMPLAINED DIRECTLY TO FORD IN DEARBORN, MI (GLOBAL DIRECTOR, AUTOMOTIVE SAFETY OFFICE) BY U.S. MAIL, AND RECEIVED A VOICEMAIL ON 9/5/13 FROM [XXX] AT FORD EXECUTIVE OFFICES ([XXX]). I RETURNED THE CALL AND SHE REQUESTED I SEND A COPY OF MY INVOICE FOR THE THROTTLE BODY INSTALLATION ([XXX]). A FEW DAYS LATER (9/9/13 I BELIEVE) SHE CALLED AND THE BOTTOM LINE WAS ALL FORD WOULD OFFER WAS A PARTIAL REIMBURSEMENT OF $240, WHICH I HAVE NOT YET RECEIVED. SHE ADMITTED NO WRONG (EXCEPT PERHAPS BY INFERENCE OF OFFERING A PARTIAL REIMBURSEMENT) AND ADVISED FORD COULD NOT GUARANTEE THAT I WOULD NOT EXPERIENCE ANOTHER THROTTLE BODY MALFUNCTION. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR | |
| Make: | Ford |
| Model: | Escape |
| Manufactured by: | Ford Motor Company |
| Year: | 2009 |
| Was a crash reported? | N |
| Was an injury reported? | 0 person(s) were injured. |
| Was a death reported? | 0 person(s) died. |
| Was a fire reported? | N |
| Location: | MARIETTA GA |
| Vehicle Identification Number (VIN): | 1FMCU03799K |
| Mileage: | 49940 miles. |
| Speed: | 35 MPH |
| Number of cylinders: | 4 |
| Vehicle type: | |
| Vehicle fuel: | GAS |
| Was a police report filed? | N |
| Tire size: | |
| Dealer name and location: | |
| Previous Report:Vehicle Speed Control | Next Report:Fuel System, Gasoline |