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Volkswagen Jetta Fuel System, Diesel Safety Report | July 27, 2013
Reported on July 27, 2013
| MY WIFE AND I WERE MERGING INTO TRAFFIC AT HIGHWAY SPEEDS WHEN THE 2012 VOLKSWAGEN JETTA SPORTWAGEN TDI ENGINE STALLED. I WAS ABLE TO GET THE CAR OFF THE ROAD ONTO A GRASS EMBANKMENT BEFORE A SEMI TRUCK PASSED WITHIN INCHES OF DRIVER SIDE. THE CAR WOULD NOT RESTART. WE CALLED VW ROADSIDE ASSISTANCE AND WERE TOWED TO THE NEAREST VW DEALERSHIP. UPON MECHANIC INSPECTION, I WAS ADVISED THAT THE FUEL SYSTEM HAD FAILED, SPECIFICALLY THE HIGH PRESSURE FUEL PUMP. THE REPAIR REQUIRED THE ENTIRE FUEL SYSTEM TO BE REPLACED, AS SHARDS OF BROKEN METAL AND DEBRIS CONTAMINATED THE FUEL TANK, PUMPS, LINES, FILTERS, ETC. VW AGREED TO MAKE THE EXPENSIVE REPAIRS UNDER WARRANTY (ESTIMATE $6K) BUT NOT WITHOUT ADVISING ME THAT THEY WERE NOT LIABLE TO MAKE REPAIRS UNDER WARRANTY DUE TO DIESEL FUEL CONTAMINATION . I WAS ADVISED TO PURCHASE FUEL FROM REPUTABLE DIESEL FUEL STATIONS WITHOUT BEING ASKED WHERE I BOUGHT GAS (SHELL AND GULF NEAR MY HOME). VW ASKED MECHANIC TO PULL 1 LITER FUEL SAMPLE FOR TESTING AT VW. MECHANIC REPORTS THE SAMPLE PULLED APPEARED TO BE A CLEAN DIESEL FUEL SAMPLE. HE LEFT THE SAMPLE OUT OVERNIGHT TO SETTLE AND LOOK FOR PHASE SEPARATION OF WATER/FUEL. HE SAW NO SEPARATION IN THE MORNING. I HAVE LOVED MY DIESEL CAR, BUT VW HAS NOT YET SATISFIED ME WITH THEIR CUSTOMER SERVICE. MY SAFETY AND RELIABILITY CONCERNS HAVE BEEN VERY MUCH DISCOUNTED, AND I HAVE BEEN MADE TO FEEL LIKE THIS WAS MY FAULT. *TR | |
| Make: | Volkswagen |
| Model: | Jetta |
| Manufactured by: | Volkswagen of America, Inc. |
| Year: | 2012 |
| Was a crash reported? | N |
| Was an injury reported? | 0 person(s) were injured. |
| Was a death reported? | 0 person(s) died. |
| Was a fire reported? | N |
| Location: | ROCKVILLE MD |
| Vehicle Identification Number (VIN): | 3VWPL7AJ4CM |
| Mileage: | 11314 miles. |
| Speed: | 35 MPH |
| Number of cylinders: | 4 |
| Vehicle type: | |
| Vehicle fuel: | DIESEL |
| Was a police report filed? | N |
| Tire size: | |
| Dealer name and location: | |
| Previous Report:Service Brakes | Next Report:Child Seat |