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Toyota Corolla Steering Safety Report | Sept 05, 2012
Reported on Sept 05, 2012
| A WEEK AGO AFTER PICKING MY SON, I NOTICED THAT WHEN I TURNED THE STEERING WHEEL OF MY 2009 TOYOTA COROLLA TO A CERTAIN POINT, MY WHOLE STEERING WHEEL WAS MOVING AND MAKING A GRINDING NOISE. I BROUGHT IT TO COPELAND TOYOTA THE DEALERSHIP WHERE I PURCHASED MY NEW CAR BACK IN 2008. MON. 9/10 I CALLED TO OBTAIN THE STATUS OF MY VEHICLE. I WAS TOLD A BOLT CAME OUT OF THE STEERING COLUMN AND THEY WERE TRYING TO GET THE BOLT BACK IN. NORMAL WEAR AND TEAR WOULD SAY A BOLT FALLS OUT A NEW BOLT GOES IN, NOT TRYING TO GET BACK IN. I WAS ALSO TOLD THAT THE WORST THAT WOULD HAPPEN IS THAT THEY WOULD NEED TO REPLACE THE STEERING COLUMN. I FILED A CLAIM WITH TOYOTA AS I AM NO LONGER UNDER WARRANTY ( 1 YR AND 4,000 ML OVER). LATER MONDAY, TOYOTA STATED THAT THE BRACKET OF THE STEERING COLUMN IS THE ISSUE AND THE WHOLE UNIT WOULD NEED TO BE REPLACED. WHEN I ASKED THE SERVICE DEPT, I WAS DEALING WITH; IF THIS FELL UNDER NORMAL WEAR AND TEAR HE TOLD ME IT DID NOT. TUESDAY 9/11, I HEARD BACK THE TOYOTA CORPORATE OFFICE THAT THEY WOULD NOT BE PAYING FOR THIS AND THAT I WOULD BE RESPONSIBLE FOR THE BILL, THAT IS JUST OVER $2000.00. I SPOKE WITH [XXX] AT THE DEALERSHIP WHO IS THE SERVICE MANAGER & HE HIMSELF MENTIONED THAT THIS IS A UNIQUE CASE. REGARDLESS IF IT COVERED UNDER WARRANTY OR NOT, THIS IS A SAFETY ISSUE, ONE THAT IS NOT FROM NORMAL WEAR AND TEAR AND I CERTAINLY DID NOT CREATE. I WAS TOLD THAT I HAVEN'T HAD MY CAR SERVICED THERE FOR A YEAR, EVERYONE KNOWS THAT DEALERSHIPS COSTS FOR PREVENTIVE MAINTENANCE IS EXTREMELY PRICEY AND I DIDN'T GO THERE FOR OIL CHANGES AND TIRE ROTATIONS, I DID BRING IT IN FOR THIS SPECIFIC ISSUE. WHEN HAVE YOU EVER HEARD OF ANY CAR COMPANY DROPPING YOUR STEERING COLUMN TO CHECK BOLTS DURING A ROUTINE MAINTENANCE CHECK? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR | |
| Make: | Toyota |
| Model: | Corolla |
| Manufactured by: | TOYOTA MOTOR CORPORATION |
| Year: | 2009 |
| Was a crash reported? | N |
| Was an injury reported? | 0 person(s) were injured. |
| Was a death reported? | 0 person(s) died. |
| Was a fire reported? | N |
| Location: | ABINGTON MA |
| Vehicle Identification Number (VIN): | 2T1BU40E79C |
| Mileage: | 40000 miles. |
| Speed: | |
| Number of cylinders: | 4 |
| Vehicle type: | |
| Vehicle fuel: | GAS |
| Was a police report filed? | N |
| Tire size: | |
| Dealer name and location: | |
| Previous Report:Steering | Next Report:Service Brakes |