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Subaru Legacy Seats Safety Report | Jan 13, 2012
Reported on Jan 13, 2012
| PASSENGER AIR BAG SENSOR INDICATOR LIGHT WILL INTERMITTENTLY SHOW INDICATOR AS OFF WITH OCCUPANT IN PASSENGER SEAT (WEIGHT APPROX. 110 POUNDS). PASSENGER REMOVES ALL WEIGHT FROM SEAT AND REAPPLIES WEIGHT IN SAME POSITION AND/OR RESET PROCEDURE DETAILED IN MANUAL PERFORMED AND SENSOR WILL USUALLY COME BACK ON. VEHICLE HAS VISITED AUTHORIZED REPAIR FACILITY ON THREE OCCASIONS REGARDING ISSUE AND FIRST TWO VISITS REPAIR ATTEMPT MADE IN FORM OF RE-ZEROING WEIGHT SENSOR (FIRST ATTEMPT) AND PASSENGER OCCUPANT DETECTION SENSOR CALIBRATION PROCEDURE (SECOND ATTEMPT). THIRD VISIT WAS TOLD BY SERVICE MANAGER THAT PART IS PERFORMING WITHIN SUBARU SPECIFICATIONS. CALLED SOA CUSTOMER SERVICE TODAY AND SPOKE TO SUPERVISOR WHO SAID PART WAS PERFORMING WITHIN SPECIFICATIONS (AND FEDERAL SAFETY SPECS) DUE TO AUTHORIZED FACILITY LAST STATING AS SUCH DESPITE STILL HAVING ISSUES. SUPERVISOR EXPLAINED SENSITIVITY AND NUANCES OF SYSTEM BUT WAS NOT TO MY SATISFACTION AS LIGHT WILL BE OFF AND THEN COME ON AFTER RESUMING SAME POSITION AFTER REMOVING AND REAPPLYING WEIGHT. TOLD SUPERVISOR THAT WAS UNSATISFACTORY THAT I WOULD SUBMIT COMPLAINT TO NHTSA AND POSSIBLY WRITE CONGRESS-PERSON FOR INVESTIGATION/HELP. WAS THEN TOLD ISSUE WOULD BE ESCALATED TO SENIOR REPRESENTATIVE WHO WOULD CONTACT ME NEXT DAY. *TR | |
| Make: | Subaru |
| Model: | Legacy |
| Manufactured by: | SUBARU OF AMERICA, INC. |
| Year: | 2011 |
| Was a crash reported? | N |
| Was an injury reported? | 0 person(s) were injured. |
| Was a death reported? | 0 person(s) died. |
| Was a fire reported? | N |
| Location: | WINSTON-SALEM NC |
| Vehicle Identification Number (VIN): | 4S3BMBB61B3 |
| Mileage: | 28193 miles. |
| Speed: | |
| Number of cylinders: | 4 |
| Vehicle type: | |
| Vehicle fuel: | GAS |
| Was a police report filed? | N |
| Tire size: | |
| Dealer name and location: | |
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