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Pontiac Montana Fuel System, Gasoline Delivery Fuel Pump Safety Report | Sept 27, 2004
Reported on Sept 27, 2004
| DURING THE SECOND HALF OF 2004 I CALLED CUSTOMER SERVICE ABOUT A MONTANA 2000 MINI VAN FUEL SYSTEM PROBLEM. MY VAN HAD BEEN IN THE REPAIR SHOP MANY TIMES DURING THE WARRANTY PERIOD WITH PROBLEMS RELATED TO THE FUEL SYSTEM WIRING. *AK HARNESS TO THE FUEL PUMP TWICE. THEN HAD TO HAVE THE FUEL PUMP REPLACED UNDER WARRANTY. ALL OF THE PROBLEM STARTED THE SAME WAY -STALL WHILE DRIVING DOWN THE ROAD AND WOULD NOT RESTART. (NOTE: A STALL ON THE ROAD IS VERY DANGEROUS DUE TO THE POWER STEERING AND POWER BRAKES). AFTER THE WARRANTY RAN OUT, YET ANOTHER FUEL PUMP WENT OUT IN THE SAME MANNER, EXCEPT THIS TIME, I WAS CHARGED OVER 800 DOLLARS PLUS A TOWING BILL. WHEN I COMPLAINED THAT THIS WAS AN ON-GOING PROBLEM THAT HAD OCCURRED UNDER WARRANTY AND MANY CALLS TO YOUR CUSTOMER SERVICE CENTER, I WAS TOLD THAT GM WOULD NOT REIMBURSE THE FULL AMOUNT AND TOWING WOULD NOT BE REIMBURSED. I TOLD THE REP AT THAT TIME THAT WAS NOT GOOD ENOUGH BUT DID NOT WIN THE BATTLE. TODAY I READ THAT GM WAS RECALLING 330,000 2000-2001 SUBURBAN AND YUKONS FOR STALLING AND NOT STARTING, AND IS RECALLING THEM TO REPLACE THE FUEL PUMP WIRES. I CHECKED THE FUEL SYSTEM UP ON THE 2000 MONTANA AND THE 2000 CHEVEROLET SUBURBAN, AND THEY HAVE THE SAME FUEL PUMP SYSTEM. SO TODAY, I CALLED CUSTOMER SERVICE AND ASKED FOR THE REST OF THE REPAIR AMOUNT AND TOWING EXPENSES,AND WAS TOLD THAT MY VEHICLE WAS NOT UNDER THE RECALL.*AK NOW, IF THE SUBURBAN WITH THE SAME PUMP AND FUEL SYSTEM IS RECALLED WHY NOT THE MONTANA? HOW LONG IS GM GOING TO CONTINUE TO LOOK THE OTHER WAY ON THIS FUEL PUMP FUEL SYSTEM PROBLEM? GM SHOULD HAVE PAID THIS BILL IN FULL TO START WITH, MY FAMILY COULD HAVE BEEN KILLED WHEN THE VAN STALLED AS IT IS VERY DIFFICULT TO CONTROL IN THIS SITUATION. IS THERE ANY HELP THAT THE NHTSA COULD PROVIDE?*AK | |
| Make: | Pontiac |
| Model: | Montana |
| Manufactured by: | GENERAL MOTORS CORP. |
| Year: | 2000 |
| Was a crash reported? | N |
| Was an injury reported? | 0 person(s) were injured. |
| Was a death reported? | 0 person(s) died. |
| Was a fire reported? | N |
| Location: | AMORY MS |
| Vehicle Identification Number (VIN): | |
| Mileage: | |
| Speed: | |
| Number of cylinders: | 6 |
| Vehicle type: | |
| Vehicle fuel: | GAS |
| Was a police report filed? | N |
| Tire size: | |
| Dealer name and location: | DOSETT BIG 4 TUPELO MS 38801 |
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