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Pontiac Grand Prix Engine And Engine Cooling Safety Report | June 08, 2004
Reported on June 08, 2004
| ON MAY 31,2004 I WENT TO NIMNICHT PONTIAC @ 3919 PHILLIPS HIGHWAY. JACKSONVILLE, FL 32207. I FOUND ONE VEHICLE, THAT I PURCHASED. ON TUESDAY, JUNE 8,2004, THE CAR STARTED HAVING PROBLEMS WITH ACCELERATION, IT WAS SMOKING FROM UNDER THE HOOD ( SMOKE BOILING OUT FROM UNDER THE HOOD), RUNNING HOT, & SMELLED AS IF IT WERE BURNING. WEDNESDAY, JUNE 9,2004 THEY PICKED UP THE CAR. TRENT STATED THE TEMPERATURE GAUGE WAS READING HIGH & THAT WAS UNUSUAL. THURSDAY, JUNE 10,2004. TRENT ROGERS CALLED @ 2:30 PM TO TELL ME THAT THEY COULD NOT FIND ANYTHING WRONG WITH THE CAR. I INFORMED HIM THAT I DID NOT WANT THAT CAR BACK.HE WOULD SPEAK TO JOHN COMER.@ 3:20PM,I CALLED JOHN COMER, INFORMED ME THAT HE DID NOT HAVE TO MAKE ME HAPPY. I TOLD HIM I DID NOT WANT TO WAIT AROUND, THAT I NEEDED ANOTHER VEHICLE OR I WANTED MY TRADE-IN CAR BACK.ALSO STATED TRENT ROGERS HAD NOT MADE ANY SUCH COMMENT CONCERNING THE VEHICLE RUNNING HOT. 3:45PM, RICHARD REESE (GENERAL MANAGER FOR NIMNICHT PONTIAC) CALLED ME & INFORMED ME THAT THEY FOUND NOTHING WRONG WITH THE CAR. I TOLD HIM I DID NOT WANT THAT CAR BACK. HE SAID, IT DOES NOT HAVE A CRACKED OR WARPED HEAD. THAT CONCERNED ME MORE THAT HE EVEN MENTIONED A CRACKED OR WARPED HEAD. HE TOLD ME THAT I COULD COME & GET ANOTHER VEHICLE OFF HIS LOT IF I WAS NOT SATIFIED. INFORMED HIM, NONE ON THIS LOT. I WANTED ANOTHER VEHICLE EQUIVALENT TO THE ONE I PURCHASED.SAME COLOR & OPTIONS AS THE VEHICLE I PURCHASED. I THEN CALLED GM BUYBACK @ 1-800-762-2737. I SPOKE TO MS. C.C.SMITH @ 3:50PM ON 6/10/04. I INFORMED MS. SMITH OF THE PROBLEMS. SHE CALLED THE DEALERSHIP & THEY TOLD HER THAT I HAD REQUESTED ANOTHER CAR WITH ADDED OPTIONS.AT NO TIME DID I REQUEST THAT. HE ALSO INFORMED MS. SMITH THAT I NEEDED TO RETURN THE 24HR TEST DRIVE VEHICLE, NOT ME. MS. SMITH GAVE ME A CLAIM/REFERENCE # [XXX], BUT SHE REALLY COULD NOT HELP ME, OTHER THAN FILE MY CLAIM. I CALLED RICHARD REESE BACK @ 4:45PM & INFORMED HIM TO PICK UP HIS VEHICLE @ MY HOUSE. *AK UPDATED 07/27/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | |
| Make: | Pontiac |
| Model: | Grand Prix |
| Manufactured by: | General Motors LLC |
| Year: | 2004 |
| Was a crash reported? | N |
| Was an injury reported? | 0 person(s) were injured. |
| Was a death reported? | 0 person(s) died. |
| Was a fire reported? | N |
| Location: | HILLIARD FL |
| Vehicle Identification Number (VIN): | 2G2WP522X41 |
| Mileage: | 958 miles. |
| Speed: | 5 MPH |
| Number of cylinders: | 6 |
| Vehicle type: | FWD |
| Vehicle fuel: | GAS Fuel injection. |
| Was a police report filed? | N |
| Tire size: | |
| Dealer name and location: | NIMNICHT PONTIAC JACKSONVILLE FL 32207 |
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