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Pontiac Bonneville Steering Rack And Pinion Safety Report | Jan 01, 2002
Reported on Jan 01, 2002
| THE STEERING MECHANISM STARTED TO MAKE A VERY LOUD POPPING AND GROWLING NOISE WHILE TURNING LEFT APPROXIMATELY 4 DAYS AGO. I IMMEDIATELY TOOK IT TO THE DEALER WHO INFORMED ME THAT THIS WAS A KNOWN PROBLEM AND THEY WOULD ORDER A KIT CONSISTING OF A PLUG AND A TUBE OF SPECIAL GREASE TO REPAIR IT. THIS CAUSED ME GREAT CONCERN BECAUSE I AM NOT SURE THIS IS A SAFE REPAIR AND COULD JUST PROLONG THE LIFE OF A COMPONENT BEFORE IT FAILS. I VIEWED THIS AS A POTENTIAL SAFETY ISSUE. I CONTACTED PONTIAC VIA E-MAIL AND PHONE WITH OUT A REPLY FROM E-MAIL AND A REPLY VIA PHONE THAT WAS UNSATISFACTORY. I REVIEWED THE CUATOMER COMPLAINTS ON YOUR WEB SITE AND FIND THAT THIS PROBLEM HAS CAUSED FAILURES OF THE STEERING ASSEMBLY. MY QUESTION IS WHY HAVE THEY NOT ISSUED A RECALL FOR A KNOWN PROBLEM AND HOW CAN ADDITIONAL GREASE SOLVE A PROBLEM THAT SOUNDS LIKE IT IS IN THE RACK AND PINION OR STEERING ASSEMBLY. I DO NOT WANT TO SOUND SARCASTIC, BUT I HOPE THEY ARE NOT WAITING FOR INJURIES AND FATALITIES TO FIX THIS PROBLEM. I WANT TO BE SURE THEY KNOW WHAT IS WRONG AND THAT A TUBE OF GREASE IS THE PROPER FIX. I ALSO DO NOT WANT A FAILURE OF THE STEERING MECHANICISM WHILE TRAVELING AT SPEED. WHAT SHOULD I DO.*AK | |
| Make: | Pontiac |
| Model: | Bonneville |
| Manufactured by: | General Motors LLC |
| Year: | 2000 |
| Was a crash reported? | |
| Was an injury reported? | 0 person(s) were injured. |
| Was a death reported? | |
| Was a fire reported? | N |
| Location: | MOUNT VERNON IL |
| Vehicle Identification Number (VIN): | 1G2HZ5412Y4 |
| Mileage: | |
| Speed: | |
| Number of cylinders: | |
| Vehicle type: | FWD |
| Vehicle fuel: | GAS N/A. |
| Was a police report filed? | N |
| Tire size: | |
| Dealer name and location: | |
| Previous Report:Steering Rack And Pinion | Next Report:Steering |