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Mercedes Benz Ml350 Steering Safety Report | Feb 10, 2009
Reported on Feb 10, 2009
| MY 2003 MERCEDES ML350 ONLY 37,000 MILES THE NOISE (STEERING RACK PROBLEM) HAD BEEN APPARENT SINCE 29,000 MILES. I SCHEDULED WITH JOHN SHEPARD (SERVICE MANAGER OF PHIL SMART MERCEDES SERVICE CENTER AT SEATTLE, RICHARDHULL@PHILSMART.COM, 2025 AIRPORT WAY SOUTH SEATTLE, WASHINGTON 98134 PHONE: 206.340.5959, FAX: 206.654.7119) TO INSPECT THE PROBLEMS, FOUND THAT ¿VERIFIED NOISE, INSTALLED ELECTRONIC EARS, TO ISOLATE NOISE FOUND NOISE FROM INSIDE OF STEERING PACK ASSEMBLY,¿ AND INSPECTION FEE WAS $152.60, SUGGESTING REPAIR WAS TO REPLACING THE GEARING (RACK) AND COST ESTIMATED $2,252.02, AND JOHN SHEPARD TOLD ME THAT ¿AS I JUST WANT TO MAKE SURE THAT YOU WERE AWARE THAT AN OFFER OF 50% PARTS AND LABOR IS ON THE TABLE? I HAVE ALREADY COMMITTED TO THAT, SO IF YOU ARE INTERESTED IN GETTING THIS RESOLVED TODAY, THE OFFER STILL STANDS. THE REPAIR WOULD BE APPROXIMATELY $1000.00 TO REPLACE THE RACK AND IT WOULD CARRY A ONE YEAR UNLIMITED MILE WARRANTY. I TRULY BELIEVE THIS IS A FAIR OFFER AND HOPE YOU TAKE ADVANTAGE OF IT. I AM SORRY THIS HAS HAPPENED AND WOULD LOVE TO HELP GET THIS RESOLVED AS SOON AS POSSIBLE.¿ BY FEBRUARY, I RECEIVED A NOTICE OF SAFETY RECALL FROM ALAN MCLAREN (V.P. CUSTOMER SERVICE OF MERCEDES-BENZ USA, LLC; ONE MERCEDES DRIVE, PO BOX 350 MONTVALE, NJ 07645, TEL: 1-800-367-6372, FAX: 201-476-6211), THEN I SEND MY VEHICLE TO JOHN SHEPARD (PHIL SMART MERCEDES SERVICE CENTER AT SEATTLE), WAS TOLD THAT THIS RECALL HAD BEEN RESOLVED, NO NEED TO REPAIR, NO REIMBURSEMENT FOR THAT INSPECTION FEE $ 152.60, WHICH CAUSE MY DEEP CONCERN THAT THIS MAY RESULT IN DIMINISHED POWER ASSIST FOR STEERING THE VEHICLE, DAMAGE THE POWER STEERING PUMP AND DEFECT MY VEHICLE SAFETY IN THE FUTURE. *TR | |
| Make: | Mercedes Benz |
| Model: | Ml350 |
| Manufactured by: | MERCEDES-BENZ USA, LLC. |
| Year: | 2003 |
| Was a crash reported? | N |
| Was an injury reported? | 0 person(s) were injured. |
| Was a death reported? | 0 person(s) died. |
| Was a fire reported? | N |
| Location: | SNOQUALMIE WA |
| Vehicle Identification Number (VIN): | 4JGAB57EX3A |
| Mileage: | 29000 miles. |
| Speed: | 0 MPH |
| Number of cylinders: | |
| Vehicle type: | |
| Vehicle fuel: | |
| Was a police report filed? | N |
| Tire size: | |
| Dealer name and location: | |
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