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Jeep Liberty Suspension Front Control Arm Lower Ball Joint Safety Report | Jan 22, 2007
Reported on Jan 22, 2007
| I'M WRITING TO FILE A COMPLAINT AGAINST MICHAEL STEAD AUTOMOTIVE IN WALNUT CREEK, CALIFORNIA. I RECEIVED A RECALL NOTICE REGARDING SAFETY RECALL F23 - LOWER BALL JOINTS ON 11/15/06. I PHONED THE DEALER A WEEK LATER (DIDN'T MARK THE EXACT DATE AS I WASN'T AWARE IT WOULD BE SUCH A PROBLEM). I WAS TOLD THE PARTS WERE ON BACKORDER AND WOULD BE IN WITHIN TWO TO THREE WEEKS. THEY TOOK MY NAME AND NUMBER AND I WAS TOLD I WOULD BE PHONED TO MAKE AN APPOINTMENT. I NOW FOLLOWED ON 1/22/07 ONLY TO BE TOLD THAT THEY HAVE A PILE OF NAMES AND ITS TAKING A WHILE TO GET THROUGH THEM. I'M 19TH ON THE LIST AND THEY RECEIVE THE PARTS PERIODICALLY AND I'LL BE CALLED WHEN IT'S MY TURN. I WAS ALSO TOLD WHEN I ASKED ABOUT THE SAFETY OF THIS RECALL THAT, IT'S NOT URGENT, ONLY BEING DONE FOR NOISE. HOWEVER, THE RECALL NOTICE SAYS, WATER MAY ENTER INTO THE FRONT SUSPENSION LOWER BALL JOINTS ON YOUR JEEP AND CAUSE THE BALL JOINT TO CORRODE AND SEPARATE CAUSING A LOSS OF STEERING CONTROL AND COULD CAUSE A CRASH WITHOUT PRIOR WARNING. TWO VERY DIFFERENT STATEMENTS. WE TRANSPORT TWO SMALL CHILDREN IN THIS CAR DAILY AND THIS IS NOT SOMETHING I'M WILLING TO ACCEPT. WE RECEIVED A RECALL NOTICE BUT THE DEALER IS DRAGGING THEIR FEET, NO DOUBT BECAUSE IT'S NOT A PAID SERVICE FOR THEM. IF AN ACCIDENT DOES OCCUR DUE TO THIS I WANT THIS COMPLAINT ON RECORD. THIS IS SIMPLY UNACCEPTABLE SERVICE AND I WOULD HOPE YOU'D FOLLOW UP. *JB | |
| Make: | Jeep |
| Model: | Liberty |
| Manufactured by: | DAIMLERCHRYSLER CORPORATION |
| Year: | 2002 |
| Was a crash reported? | N |
| Was an injury reported? | |
| Was a death reported? | |
| Was a fire reported? | N |
| Location: | PLEASANT HILL CA |
| Vehicle Identification Number (VIN): | |
| Mileage: | |
| Speed: | |
| Number of cylinders: | |
| Vehicle type: | |
| Vehicle fuel: | |
| Was a police report filed? | N |
| Tire size: | |
| Dealer name and location: | MICHAEL STEAD JEEP CHRYSLER WALNUT CREEK CA 94596 |
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