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Hyundai Sonata Steering Safety Report | Oct 06, 2011
Reported on Oct 06, 2011
| FOLLOW UP ON MY EARLIER STEERING PROBLEM WITH THE 2011 LIMITED TURBO. ODI ID NUMBER : 10427654 DEALERSHIP INSTALLED NEW STRUTS, ALIGNED CAR AND DID A SELECTIVE TIRE ROTATION. CAR STILL PULLED LEFT IN LEFT LANE AND WANDERED LEFT AND RIGHT EVERY 4-7 SECONDS IN RIGHT LANE OF HIGHWAY. TOOK CAR BACK INTO DEALERSHIP 10/6/2011 AND THEY AGAIN ALIGNED AND DID ANOTHER SELECTIVE ROTATION. CAR STILL PULLS AND WANDERS. CONTACTED HYUNDAI CUSTOMER SERVICE AND THEIR REPLY WAS AS FOLLOWS: THANK YOU FOR CONTACTING HYUNDAI MOTOR AMERICA. WE APOLOGIZE FOR YOUR DISSATISFACTION WITH OUR PREVIOUS RESPONSE REGARDING THE SPECIFICATIONS FOR THE TRACKING IN YOUR 2011 HYUNDAI SONATA 2.0T. WE CONTACTED BUERKLE HYUNDAI TO GATHER FURTHER INFORMATION REGARDING THE SPECIFICATIONS FOR YOUR VEHICLE. WE WERE INFORMED THE VEHICLE IS REQUIRED TO TRACK STRAIGHT FOR 9 SECONDS OR LESS AT 40 MILES PER HOUR. THEY INFORMED US THAT FOR EVERY 10 MILES PER HOUR THAT YOUR VEHICLE ACCELERATES OVER 40 MILES PER HOUR, THE REQUIREMENT DROPS BY 2 SECONDS. IF YOUR VEHICLE IS GOING 70 MILES PER HOUR, THE REQUIRED SECONDS THE VEHICLE WOULD NEED TO TRACK STRAIGHT IS 3 SECONDS. IF YOUR VEHICLE DOES NOT TRACK STRAIGHT FOR 3 SECONDS AT 70 MILES PER HOUR, WE RECOMMEND THAT YOU SCHEDULE AN APPOINTMENT WITH THE SERVICE DEPARTMENT OF BUERKLE HYUNDAI FOR FURTHER INSPECTION. WE ARE CONFIDENT THAT THE DEALERSHIP WILL ADDRESS ALL OF YOUR CONCERNS AND PROVIDE YOU WITH EXPERT ADVICE. YOU CAN REACH BUERKLE HYUNDAI BY CALLING *** *** ****. THEY TELL ME THAT THIS WAS A DEALER'S DECISION AND THAT IF THE HYUNDAI CAN TRAVEL 300-500 FEET WITHOUT A STEERING CORRECTION THAN THE CAR IS WITHIN SPEC'S. THIS IS A STEERING CORRECTION EVERY 4 SEC. AT 70MPH. WHY ISN'T NHTSA DOING SOMETHING ABOUT THIS? *TR | |
| Make: | Hyundai |
| Model: | Sonata |
| Manufactured by: | HYUNDAI MOTOR COMPANY |
| Year: | 2011 |
| Was a crash reported? | N |
| Was an injury reported? | |
| Was a death reported? | |
| Was a fire reported? | N |
| Location: | OAKDALE MN |
| Vehicle Identification Number (VIN): | 5NPEC4AB8BH |
| Mileage: | 11500 miles. |
| Speed: | |
| Number of cylinders: | 4 |
| Vehicle type: | |
| Vehicle fuel: | GAS |
| Was a police report filed? | N |
| Tire size: | |
| Dealer name and location: | |
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