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Hyundai Sonata Steering Safety Report | Apr 22, 2010
Reported on Apr 22, 2010
| 2011 HYUNDAI SONATA SE - CONSTANT STEERING PROBLEM I HAD MY VEHICLE SERVICED FOR AN IDENTIFIED CONTINUOUS DRIFT OR PULL OF THE STEERING SYSTEM. THE DEALERSHIP HAD MY VEHICLE IN FOR SERVICE ON TWO SEPARATE OCCASIONS FOR TWO WEEKS, AND COMPLETELY EXHAUSTED ALL THEIR KNOWN AND RECOMMENDED SERVICE FIXES PER HYUNDAI TECHNICAL SUPPORT. HYUNDAI TECHNICAL SUPPORT RECOMMEND THAT THE DEALERSHIP TO SUBMIT FOR A HYUNDAI ENGINEER TO LOOK AT THE VEHICLE. THE DEALERSHIP SUBMITTED FOR A HYUNDAI ENGINEER TO SERVICE THE VEHICLE. UPON RECEIVING AN APPROVED SERVICE NUMBER FOR THIS TO OCCUR THE HYUNDAI ENGINEER CONFIRMED AND IDENTIFIED THE DRIFT/PULL OF THE VEHICLE. THE HYUNDAI ENGINEER ATTEMPTED SEVERAL ADJUSTMENTS TO THE ALIGNMENT, SUB FRAME AND COMPUTER SYSTEM. NOTHING FIXED THE IDENTIFIED DRIFT/PULL ISSUE. THE HYUNDAI ENGINEER, DEALERSHIP SERVICE MANAGER AND DEALERSHIP TECHNICIAN ALL DROVE ANOTHER VEHICLE OFF THE LOT FROM THE UNSOLD DEALERSHIP INVENTORY AND IDENTIFIED THE SAME DRIFT/PULL OF THE STEERING SYSTEM IN THAT VEHICLE TOO. THEY NOTED THAT MY VEHICLE DRIFTED/PULLED LESS THAN THE OTHER VEHICLE THEY DROVE FROM DEALERSHIP INVENTORY. UNABLE TO FIX THE CONSTANT DRIFTING/PULLING OF THE VEHICLE STEERING SYSTEM THE HYUNDAI ENGINEER CERTIFIED THE CONSTANT DRIFT/PULL AS A NATURAL DESIGN EFFECT OF THE VEHICLE. IT SHOULD BE NOTED THAT THIS PROBLEM ISN'T A SLIGHT DRIFT/PULL OF THE VEHICLE, BUT A CONSTANT DRIFT/PULL PITTING THE DRIVER AGAINST THE STEERING SYSTEM. TAKE YOUR HAND OFF THE STEERING WHEEL FOR A SLIGHT MOMENT AND THE VEHICLE VEERS OFF CENTER TO THE LEFT. THIS IN MY OPINION SHOULD NOT BE A NATURAL OCCURRENCE OF ANY VEHICLE. ACTUALLY, EDMUNDS.COM NOTED THIS EXACT OCCURRENCE IN TWO SEPARATE INSIDE LANE REVIEWS OF THE 2011 HYUNDAI SONATA. THIS IS NOT A ONE VEHICLE INCIDENT, BUT A MANUFACTURER DESIGN FLAW OF THE NEW ELECTRONIC POWERED STEERING SYSTEM. THE ARE NO SERVICE BULLETINS AT THIS TIME TO ADDRESS THIS CONSTANT DRIFT/PULL OF THE VEHICLE. THUS, LEAVING ME NO RECOURSE. *TR | |
| Make: | Hyundai |
| Model: | Sonata |
| Manufactured by: | HYUNDAI MOTOR COMPANY |
| Year: | 2011 |
| Was a crash reported? | N |
| Was an injury reported? | |
| Was a death reported? | |
| Was a fire reported? | N |
| Location: | MILLERSVILLE MD |
| Vehicle Identification Number (VIN): | 5NPEC4AC9BH |
| Mileage: | 1297 miles. |
| Speed: | |
| Number of cylinders: | |
| Vehicle type: | |
| Vehicle fuel: | |
| Was a police report filed? | N |
| Tire size: | |
| Dealer name and location: | |
| Previous Report:Suspension Front | Next Report:Latches/locks/linkages |