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Ford Escape Vehicle Speed Control Safety Report | July 18, 2013
Reported on July 18, 2013
| I WAS DRIVING WITH MY TWO KIDS IN TRAFFIC ON 95 WHEN MY TRUCK JUST SEEMED TO STOP WORKING. IT DID NOT STALL, THE ENGINE WAS STILL WORKING, I COULD STEER BUT COULD NOT ACCELERATE . I QUICKLY HAD TO GET OVER FOUR LANES TO THE SHOULDER . WHEN I DID, I TURNED THE CAR OFF AND WAITED A COUPLE MINUTES. I TURNED THE CAR BACK ON AND IT WAS A HARD START, ALMOST AS IF IT WERE GOING TO NOT START. TO GET .I CALLED MY FORD DEALERSHIP AND EXPLAINED AS BEST AS I COULD TO THE SERVICE DEPARTMENT~ WHO IN TURN ,OVER THE PHONE DIAGNOSED THE PROBLEM AS ELECTRICAL AND INFORMED ME MY WARRANTY WOULDN'T COVER IT, I SHOULD TAKE IT TO MY MECHANIC. I DROPPED MY TRUCK OFF AND HE TRIED TO FIX WHATEVER MAY HAVE CAUSED THE PROBLEM, COSTING US $500. MY HUSBAND PICKED IT UP AND WE TOOK IT OUT THAT NIGHT ~ IT HAPPENED FIVE MORE TIMES . THIS WAS SATURDAY NIGHT, MONDAY I TRIED TO CALL FORD AND TELL THEM WHAT HAPPENED. I WAS ON THE PHONE OFF AND ON FOR ABOUT 3-4 HOURS TRYING TO HAVE THIS HANDLED. FINALLY, I WAS TOLD BY MY MECHANIC~NOT THE DEALERSHIP~ ABOUT THIS BEING SOMETHING I COULD LOOK UP, THAT OTHER OWNERS HAD THIS SAME EXACT ISSUE. FORD TOLD ME TO BRING IT IN ON WED, I HAD TO CALL FORD CORPORATE TO FIND OUT IF I WAS ENTITLED TO A RENTAL AND DID I HAVE TO PAY A $100 DEDUCTIBLE. IT WAS LIKE PULLING TEETH TO HAVE THIS HANDLED. ON WED WHEN I WAS SUPPOSED TO DROP IT OFF, AFTER MORE DISCONNECTED PHONE CALLS AND VOICEMAILS~ I ASKED TO SPEAK WITH A DIRECTOR OR MANAGER. IN MIND EXPERIENCE HE WAS TREATING ME AS IF I WERE A CHILD AND I HAD NO IDEA WHAT I WAS TALKING ABOUT. HE HAD NEVER HEARD OF SUCH A PROBLEM WITH THE FORD ESCAPES.AFTER TELLING HIM WHAT I FOUND OUT ONLINE I WAS TOLD IF YOU READ ANYTHING ON THE INTERNET, THAT'S SIMPLY YOUR RESEARCH. I AM DISGUSTED WITH MY EXPERIENCE,MY TRUCK IS SUPPOSEDLY FIXED. I DO NOT TRUST A COMPANY TO FIX SOMETHING THEY ARE PRETENDING DOESN'T EXIST. *TR | |
| Make: | Ford |
| Model: | Escape |
| Manufactured by: | Ford Motor Company |
| Year: | 2011 |
| Was a crash reported? | N |
| Was an injury reported? | 0 person(s) were injured. |
| Was a death reported? | 0 person(s) died. |
| Was a fire reported? | N |
| Location: | PHILADELPHIA PA |
| Vehicle Identification Number (VIN): | 1FMCU0DG6BK |
| Mileage: | 53000 miles. |
| Speed: | 60 MPH |
| Number of cylinders: | 6 |
| Vehicle type: | |
| Vehicle fuel: | BIFUEL |
| Was a police report filed? | N |
| Tire size: | |
| Dealer name and location: | |
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