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Chevrolet Malibu Service Brakes Safety Report | Sept 30, 2013
Reported on Sept 30, 2013
| ON SEPT. 30TH 2013 WE HAD OUR 2003 CHEVY MALIBU WORKED ON AT JUST BRAKES ON 75 IN DALLAS. THEY RECOMMENDED A LONG LIST OF ITEMS COSTING AROUND $900 IN REPAIRS. WE DECIDED TO ONLY HAVE THE REAR BAKES DONE AT THIS TIME. ON JAN 16 OF THIS YEAR WE TOOK THE CAR TO ANOTHER AUTOMOTIVE REPAIR SHOP TO HAVE THE OIL CHANGED AND FRONT BRAKES FIXED. OUR LOCAL MECHANIC STATED THE REARS WERE IMPROPERLY DONE AND WERE NOT WORKING AT ALL. THE PADS WERE INSTALLED BACKWARDS AND THE SPRINGS NOT ATTACHED. WE TOOK THE CAR BACK TO JUST BRAKES IN RICHARDSON SO THEY COULD PROPERLY FIX AND REDO THE WORK WE HAD PAID FOR. THE MANAGER BOBBY WAS EXTREMELY RUDE, HOSTILE AND ARGUMENTATIVE. HE BASICALLY DENIED THERE WAS ANY PROBLEM AND TOLD US TO LEAVE. HERE ARE A FEW THINGS HE SAID TO US WHEN WE TRIED TO EXPLAIN THE SITUATION. HOW DO YOU KNOW THEY DONT WORK?. WE HAD TESTED THE PARKING BRAKE AND IT WOULDNNT HOLD THE CAR AT ALL. HE SAID, THE E-BRAKE ISNT DESIGNED TO DO THAT. HOW DID YOU GET THE CAR HERE IF YOUR BRAKES DONT WORK? I AM NOT GOING TO GUARANTEE ANYTHING. I AM NOT GOING TO REFUND ANY OF YOUR MONEY. WHY DONT YOU JUST FIX THEM YOURSELF? ARE YOU GOING TO KEEP ARGUING WITH ME? YOU SHOULD JUST TAKE THE CAR SOMEWHERE ELSE. TIRED OF HIS CONDESCENDING BELLIGERENT AND INSULTING ATTITUDE, WE INSTEAD WENT TO THEIR LEMMON AVE LOCATION DOWNTOWN. THEY WERE VERY HELPFUL AND IMMEDIATELY FIXED THE BRAKES QUICKLY AND COURTEOUSLY. THIS IS A SERIOUS PROBLEM AS WE HAD BEEN DRIVING AN UNSAFE VEHICLE WITH ONLY THE FRONT BRAKES WORKING FOR OVER 3 MONTHS. IT ALSO COST US LESS THEN HALF OF WHAT JUST BRAKES WANTED TO REPAIR THE FRONT END AT OUR LOCAL MECHANIC. BOBBY ORIGINALLY STATED ADDITIONAL PROBLEMS WERE NEEDED TO BE ADDRESSED THAT TURNED OUT WERE ACTUALLY NON-EXISTENT AND FRAUDULANT OVERCHARGES. | |
| Make: | Chevrolet |
| Model: | Malibu |
| Manufactured by: | General Motors LLC |
| Year: | 2002 |
| Was a crash reported? | N |
| Was an injury reported? | 0 person(s) were injured. |
| Was a death reported? | 0 person(s) died. |
| Was a fire reported? | N |
| Location: | DALLAS TX |
| Vehicle Identification Number (VIN): | 1G1ND52J43M |
| Mileage: | 161300 miles. |
| Speed: | |
| Number of cylinders: | |
| Vehicle type: | |
| Vehicle fuel: | |
| Was a police report filed? | N |
| Tire size: | |
| Dealer name and location: | |
| Previous Report:Service Brakes | Next Report:Electrical System |